Android Phone & Tablet Setup Guide
Take Neo4K with you anywhere on your Android mobile device.
~10 minutes • Beginner
What You'll Need
- Android Phone or Tablet (Android 5.0+)
- Stable Wi-Fi or Cellular connection
- Your Neo4K subscription credentials
Copy your portal URL for easy pasting:
We don't host apps; use any compatible IPTV player of your choice.
Open the Google Play Store
Find and launch the Play Store app
From your device's app drawer or home screen, tap on the Google Play Store icon to open it.
Tip: Look for the colorful triangle Play Store icon on your home screen or in the app drawer.
Search for an IPTV Player
Find IPTV Smarters Pro in the store
Tap the search bar at the top and type "IPTV Smarters Pro". Select the official app from the search results.
Tip: Look for the app with the developer "WHMCS SMARTERS" - this is the official version.
Install the App
Download and install to your device
Tap the 'Install' button and wait for the app to download and install on your device.
Tip: The app is free but may show ads. Installation typically takes 30-60 seconds.
Open the App and Log In
Launch and choose login method
Once installed, open the app. You will be prompted to add a user. Choose the 'Login with Xtream Codes API' option for the simplest setup.
Tip: Xtream Codes API provides the best streaming experience with EPG and VOD support.
Enter Your Credentials
Input your Neo4K account details
Carefully enter the login details provided in your Neo4K welcome email. This includes your Username, Password, and the Portal URL. Give the playlist a name (e.g., 'Neo4K') and tap 'Add User'.
Quick copy credential labels:
Tip: Double-check for typos - even a single wrong character will prevent login.
Start Streaming!
Enjoy your Neo4K content
The app will download your channels and VOD. Once it's finished, you're all set to watch Neo4K on your Android device!
Success! You can now browse Live TV, Movies, and Series. Use the menu to explore all features.
Troubleshooting
App won't connect or login fails
Double-check your credentials for typos. Ensure you're using the correct portal URL format. Try restarting the app and your internet connection.
Video playback issues or buffering
Clear the app cache in Android Settings > Apps > IPTV Smarters > Storage. Toggle hardware decoder off in app settings if videos won't play.
Connection issues on mobile data vs Wi-Fi
Some mobile carriers block IPTV traffic. Try switching between Wi-Fi and mobile data, or use a VPN if one connection works better than the other.
App crashes or freezes frequently
Restart your device, ensure you have enough storage space, and update the app to the latest version. Clear app data if problems persist.
Frequently Asked Questions
Why can't the app log into my account?
Most login issues are caused by incorrect credentials. Verify your username, password, and portal URL from your welcome email. Make sure there are no extra spaces or typos.
Why won't my playlist or channels load?
This usually indicates a connection issue or server problem. Check your internet connection, try refreshing the playlist, or contact support if the issue persists.
Is it okay to use a VPN on my mobile device?
Yes, VPNs are perfectly fine and sometimes necessary for optimal performance. Some ISPs or mobile carriers may throttle video streaming, so a VPN can help improve your experience.
Can I use other IPTV apps instead of Smarters Pro?
Absolutely! Try TiviMate, Perfect Player, or any Xtream Codes compatible app. IPTV Smarters Pro is just our recommended option for beginners.
How much data does streaming use on mobile?
HD streams use about 3-5GB per hour, SD streams use about 1GB per hour. Consider using Wi-Fi when available to avoid mobile data overage charges.