Privacy Policy

1. Introduction

Welcome to Neo4K.tv ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@neo4k.tv.

When you visit our website https://www.neo4k.tv (the "Website"), and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information You Disclose to Us: We collect names; email addresses; device information; and other similar information. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information Automatically Collected: We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information.
Communications Platforms: If you contact us via email or WhatsApp, the message content and related metadata are processed by those providers in accordance with their privacy terms.

3. How We Use Information (Legal Bases)

We process personal information for these purposes and legal bases:

Provide the service & support — to perform a contract or take steps at your request (e.g., trials, orders, troubleshooting).
Communicate with you — with your consent where required, and/or our legitimate interests to respond and keep you informed.
Improve and secure our services — our legitimate interests to analyze performance, prevent abuse, and enhance quality.
Legal compliance — to meet tax, accounting, fraud-prevention, and other legal obligations.

We do not sell or rent personal information. We may share limited data with trusted vendors that help us operate the Website and deliver support (e.g., email and messaging infrastructure). These parties are bound by confidentiality and data-protection obligations. We may also disclose information if required by law or to protect our rights, users, or the public.

5. Data Retention

We keep personal information only for as long as necessary for the purposes described above, unless a longer period is required by law. Typical retention periods:

Support inquiries: up to 24 months after last interaction.
Order and billing records: 6–7 years (to meet tax/accounting duties).
Security logs: up to 12 months, unless needed longer for investigations.

6. How We Keep Information Safe

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Children's Privacy

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website.

8. Your Privacy Rights (GDPR/UK-GDPR/CCPA)

Depending on your location, you may have the right to access, correct, delete, restrict, object to processing, or request portability of your personal information. California residents may also have the right to opt out of certain data "sharing".

Exercise your rights: email support@neo4k.tv with the subject "Privacy Request".
Verification: we may ask for information to confirm your identity.
Authorized agents (California): you may designate an agent, subject to verification.
Appeals: where required by law, you can appeal our decision by replying to our response.

Do Not Sell/Share My Personal Information

9. International Transfers

Where we transfer personal information across borders, we rely on appropriate safeguards such as contractual commitments consistent with applicable laws.

10. Cookies & Analytics

We use essential cookies to deliver the Website. If we use analytics or performance technologies, they help us understand usage and improve reliability. Where required by law, we seek your consent before setting non-essential cookies. You can control cookies via your browser settings.

11. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or wish to exercise your rights, contact us at support@neo4k.tv.