Step 1 — Install VLC Media Player
Download VLC from the official VideoLAN website.
Note: VLC is free/open-source; available for Windows/macOS/Linux.

Step 2 — Open Network Stream
Windows/Linux: Media → Open Network Stream...
macOS: File → Open Network...

Step 3 — Paste Your M3U URL
Paste the full M3U/M3U8 URL from your Neo4K welcome email.
Tip: If it has username/password tokens, keep them intact.

Step 4 — Click Play
VLC starts the first channel.
If nothing plays: verify the URL, internet connection, or try again after a full app restart.

Step 5 — View the Playlist (channel list)
Click the Playlist button (three lines) or press Ctrl+L (Windows/Linux) / Cmd+L (macOS).
Use the search box to find channels quickly.

Alternative Methods & Quick Tips
Method B — Open a local M3U file
Download your playlist file if provided → Media → Open File... (Win/Linux) / File → Open File... (macOS).
Save for one-click access
Media → Save Playlist to File... (XSPF/M3U) to open faster next time.
🛠️ Reduce Buffering in VLC
Increase network caching:
- Windows/Linux: Tools → Preferences → Input/Codecs → Network caching (ms) → try 1000–3000 ms → Save, restart VLC
- macOS: VLC → Preferences → Show All (bottom left) → Input/Codecs → Network caching (ms) → set 1000–3000 → Save, restart
Enable hardware decoding (if supported):
Tools → Preferences → Input/Codecs → Hardware-accelerated decoding → Automatic → Save, restart
Prefer wired Ethernet or 5 GHz Wi-Fi; pause heavy downloads. See Network Optimization for more.
For richer EPG, channel groups, and DVR-style features
Try a dedicated player on Android/Google TV or Fire TV (e.g., TiviMate, IBO Player/Pro, IPTV Smarters Pro, OTT Navigator).
Frequently Asked Questions
Can VLC log in with Xtream Codes?
VLC uses M3U/M3U8 playlists. For Xtream Codes login, use a dedicated IPTV app.
VLC shows no channels—what now?
Recheck the full M3U URL, internet connectivity, and try again after restarting VLC. If still failing, test the URL in a browser and contact support.
How do I reduce buffering in VLC?
Increase Network caching (ms) to ~1000–3000, enable hardware decoding, use 5 GHz or Ethernet.
Does VLC support EPG/DVR?
EPG/DVR features are limited in VLC. Use dedicated players for full EPG and recording.