1 Our Commitment
At Neo4K.tv, we are committed to providing a high-quality, reliable streaming service. We invest significantly in our server infrastructure, content licensing, and 24/7 support team to deliver the best possible IPTV experience.
Our refund policy is designed to be fair and transparent while taking into account the unique nature of digital streaming services. We believe in setting clear expectations from the beginning of our customer relationship.
We encourage all potential customers to thoroughly test our service through our free trial period to ensure complete satisfaction before making a purchase commitment.
2 No Refund Policy
Important Notice
All payments made for Neo4K IPTV subscriptions are final and non-refundable.
Why This Policy Exists
Once a subscription is activated, we immediately incur costs associated with:
- Account creation and server resource allocation
- Bandwidth provisioning and content access setup
- Administrative processing and support infrastructure
- Third-party payment processing fees (non-refundable)
As a digital service, your subscription is considered "delivered" and "used" immediately upon activation. This is similar to other digital services like software licenses, streaming platforms, and online courses.
3 Free Trial Recommendation
Test Before You Buy
We offer a comprehensive 24-hour free trial with full access to our service.
We strongly urge all potential customers to take advantage of our free trial. This trial period provides:
- Complete access to all channels and content
- Full quality testing (HD, 4K where available)
- Device compatibility verification
- Internet connection speed assessment
- User interface and feature evaluation
By purchasing a subscription, you acknowledge that you have had the opportunity to test the service thoroughly and are satisfied with its performance, compatibility, and quality.
Start Your Free Trial Today
Request Free 24-Hour Trial4 Limited Exceptions
A refund will only be considered in the following specific and rare circumstances:
Complete Service Unavailability
If, after purchase, we are completely unable to provide you with a working subscription for a period of more than 72 consecutive hours from the time of your initial support request, you may be eligible for a full or partial refund.
Important Clarifications:
- This exception does not cover issues related to your local network configuration
- Device compatibility issues are not covered (this is why we offer a free trial)
- ISP throttling or blocking is not our responsibility and not covered
- Regional content restrictions are clearly disclosed and not refundable
- User error in setup or configuration is not covered
Note: Eligibility for a refund under this exception is at the sole discretion of our support team after a thorough technical investigation of the reported issue.
5 Billing Disputes
If you believe you have been billed in error or charged incorrectly, please contact our support team immediately. We take all billing concerns seriously and will investigate promptly.
Types of Billing Issues We Address:
- Duplicate charges for the same subscription period
- Incorrect subscription tier billing
- Unauthorized charges (if reported within 7 days)
- Currency conversion errors
- Failed subscription activation despite successful payment
Resolution Timeframe: We aim to investigate and resolve all legitimate billing disputes within 5-7 business days. You will receive email updates throughout the investigation process.
6 Chargeback Policy
Chargeback Warning
Initiating a chargeback without first contacting our support team may result in immediate account suspension.
We understand that disputes can arise, but chargebacks should be a last resort. Please contact our support team first, as we can often resolve issues much faster than the chargeback process.
Chargeback Consequences:
- Immediate suspension of service access
- Account closure and data deletion
- Prohibition from creating new accounts
- Legal action for fraudulent chargebacks
Better Alternative: Contact our support team first. We resolve most issues within 24-48 hours, much faster than the 60-90 day chargeback process.
7 Policy Updates
We reserve the right to modify this Refund Policy at any time to reflect changes in our business practices, legal requirements, or service offerings.
How We Handle Updates:
- All changes will be posted on this page with an updated "Last Updated" date
- Significant changes will be communicated via email to active subscribers
- Changes become effective immediately upon posting unless otherwise specified
- Continued use of our service after changes constitutes acceptance
We recommend checking this policy periodically, especially before making new purchases, to stay informed about any updates.
8 Contact Information
For any questions about our Refund Policy, billing disputes, or technical issues that may qualify for our limited exception, please contact our support team using any of the methods below:
When Contacting Support About Refunds:
- Include your order number and email address used for purchase
- Describe the specific technical issue in detail
- Mention any troubleshooting steps you've already tried
- Provide screenshots or error messages if applicable
- Include your device type and internet connection details